Refund Policy
Digital products are handled differently from physical goods. Please read this page before payment. This policy does not remove mandatory consumer rights.
After delivery
- Redeemed, used, or user-disclosed codes generally cannot be restored, but invalid codes and operational mistakes may still be reviewed.
- Merely opening an order page is not by itself a waiver of statutory quality or non-delivery rights.
- Refunds do not cover user-caused mistakes or third-party policy changes where the product terms clearly disclose the risk.
Before delivery
- A refund may be available before delivery if we cannot complete the order.
- Underpaid orders require additional payment or manual review.
- Overpaid orders require manual review.
- Payment succeeded but delivery cannot be completed after verification may qualify for a refund or another remedy.
Network mistakes
- Sending funds on the wrong network may result in permanent loss.
- Screenshots are not accepted as payment proof.
- Only confirmed on-chain transactions are valid.
- Contact support with the order ID and transaction hash instead of placing duplicate orders.
Subscriptions and manual services
- Provider-caused downtime may be handled under the product's remaining-days, replacement, or retry rules.
- User-caused account restrictions, policy violations, shared accounts, or unusual account environments are generally outside after-sales coverage where clearly disclosed.
- Operational failures may be retried or refunded after verification. Refund timing depends on the payment channel.