Privacy Policy
We process only the information needed for digital orders, payment checks, delivery, support, security, and legal obligations.
Information we collect
- Order email address, order ID, selected product, selected payment network, and payment status.
- Basic technical data such as IP address, country signal, and user agent may be used for fraud prevention.
- Support messages may be used to resolve order issues.
- If a particular product requires account information, the relevant product page will explain it before submission. Do not send passwords, private keys, seed phrases, or SMS codes.
How we use information
- To create orders, verify payment, deliver digital products, and provide order support.
- To prevent abuse, duplicate payment claims, wrong-network mistakes, and high-risk activity.
- To maintain records required for order management and dispute handling.
- To detect fraud, repeated payment claims, interface abuse, and attacks while applying data minimization.
Sensitive data
- We never ask for private keys, seed phrases, or wallet passwords.
- Do not send private wallet credentials to support.
- Payment API keys and internal secrets are kept server-side.
- Necessary information may be processed by payment, email, cloud, security, or upstream providers; some may be outside your country and will be handled under applicable safeguards.
Retention and rights
- Transaction records are retained for the necessary period and as required by applicable law; e-commerce records are generally kept for at least three years.
- Subject to applicable law, you may request access, correction, deletion, withdrawal of consent, or an explanation of processing.
- Contact support with your order ID and original email for identity verification. Requests may be limited where retention is legally required or needed for security.